Employee motivation among call centre agents Literature review

Employee motivation among call centre agents - Literature review ExampleI would also like to thank _____________ for guiding my research for the previous(prenominal) several months and helping me develop my background in human resource management, and organisation. Special thanks goes to ________, who was willing to participate in my final defense committee. I would also like to thank my parents, two elder sisters, and elder brother. They were always supporting me and encouraging me with their best wishes. Finally, I would like to thank my wife, ______. She was always there cheering me up and stood by me through the good times and bad. Contents 1.1. inception 2 1.2. Background of the Study 3 1.3. seek aims and objectives 5 1.4. Research Question 5 1.5. Significance of the Study and underlying assumptions 5 1.6. Structure of the Research 7 1.7. Conclusion 8 Chapter 2 indigence Theories 9 2.1. Motivation scheme a historical perspective 10 2.1.2. The Modern Period 11 2.1.3. The Pre sent-day Scenario 13 2.2. The Theories 18 2.2.1. Maslows Needs Hierarchy Theory 20 2.2.2. Vrooms Expectancy Theory 23 2.2.3. Motivation-Hygiene Theory 24 2.3. The Conceptual Analysis 27 2.4. Conclusion 30 3.1. Introduction 31 3.2. Saudi Arabia Profile 32 3.3. The Telecommunications Industry of Saudi Arabia 33 3.4. Human Resource in Saudi Arabia 36 3.4 Etihad Etisalat (Mobily) 39 3.4.1. HR and Mobily 41 4.1. Introduction 1 4.2. Research Approach 1 4.3.Research Design 3 4.4. Data Collection 3 4.5. Validity and Reliability 6 5.1. Introduction 7 5.2. Findings and Discussions 8 5.3. Description of findings 9 5.3.1. Deficiency Needs 9 A. Compensation and Benefits 9 B. Security 11 C. Safety 12 D. Social Needs 13 5.3.2. appendage Needs 16 A. Esteem 16 5.4. Conclusion 24 6.1. Summary 26 6.2. Conclusion 27 6.3. Recommendations 28 6.4. Limitations and Future... Human resource capital is unitary of the primary assets of organizations. Although employees have been considered as indispensable i n the organisation, the contemporary period has provided frameworks wherein the role of employees in attaining the goals of the organisation becomes a vital factor for the success of the organisation.Globalisation, cite of the notion that organisation has an obligation in satisfying the interests of all identified stakeholders such as shareholders, employees, suppliers, costumers, community and other entities that may have a race with the firm. Likewise, there is a perceptible shift in the consciousness of the people and rapid developments in computer and information technology have contributed to the changed in intelligence regarding the central importance of employees in organisations. As a result, the current condition and state of employees today can be claimed to be the result of the long narrative of the difference between employees and employers and the current factors that are influencing human interactions. In this regard, scholars have continually articulated the inher ent importance of motivating employees to improve their effectiveness, job consummation and productivity.